Ac 12 Terms & Conditions

1 Introduction & Definitions

Ac 12 (hereinafter "we", "us", or "the Platform") is an international online gaming and betting service provider. These Terms and Conditions ("Terms") apply to the use of the ac 12 website (https://ac12.ws) and mobile application.

By registering or using ac 12, you automatically agree to these Terms and Conditions. Please read them carefully before using our services.

Key Definitions

• "Member" – Any individual who holds a registered account on ac 12.
• "Bet" – A wager or stake placed on any sports event or game.
• "Balance" – The total funds available in your account.
• "Bonus" – Promotional credits or additional benefits granted by ac 12.
• "Wagering Requirement" – The required amount you must wager before withdrawing a bonus.
• "KYC" – Know Your Customer, the identity verification process.

2 Eligibility & Age Requirements

The following conditions must be met to use ac 12:

• You must be 18 years of age or older. Use of ac 12 by minors is strictly prohibited.
• Online gaming must be legal in your country or region of residence. A list of restricted countries is available at our Help Center.
• You must have full legal capacity – meaning you have not been declared legally incompetent by any court.
• Ac 12 employees and their immediate family members are not permitted to place bets on the platform.
• Each individual may register only one account.

Geographical Restrictions

Ac 12 services are not available in certain countries or regions. Any attempt to access the platform from a restricted area using a VPN or proxy will result in permanent account closure and forfeiture of your balance.

3 Account Registration & Verification

You are required to provide accurate and complete information when registering with ac 12. We reserve the right to close any account at any time if it was registered using false or misleading information.

KYC Verification Process

To prevent fraud and ensure security, ac 12 may require identity verification (KYC) in the following situations:

• Before your first withdrawal
• When deposits or withdrawals exceed a specified amount
• If suspicious activity is detected on an account
• Bonus Claim Period

Documents typically required for KYC verification:

Account Security

Keep your password and login credentials strictly confidential. Allowing anyone else to use your account is a violation of our Terms and Conditions. If you suspect any unauthorized access, contact our support team immediately.

4 Deposits & Withdrawals

All financial transactions on ac 12 are fully secure and encrypted. We support the most popular payment methods in Bangladesh.

Deposit Rules

• Minimum deposit amount: ৳500.
• Deposits are typically credited to your account instantly.
• You must only use payment methods registered in your own name.
• Using a payment method registered under a third party's name is strictly prohibited.
• A maximum deposit limit may apply within a specified time period.

Withdrawal Policy

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are typically processed within 24 hours, but may be delayed if KYC verification is incomplete.
• Withdrawals can only be made using the same method used for the original deposit.
• Withdrawals cannot be made directly from a bonus balance — wagering requirements must be met first.
• Unusual or suspicious withdrawal requests may be placed on hold pending verification.

5 Bonuses & Promotions

Ac 12 bonuses and promotions are exclusive benefits for our members. However, each bonus comes with its own terms and conditions that must be followed.

General Bonus Terms

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus has a specific wagering requirement (typically 10x to 30x).
• Wagering must be completed within a specified time period after claiming a bonus.
• A promotion cannot be combined with other bonuses simultaneously unless explicitly stated.
• If bonus abuse is detected, the bonus will be forfeited and the account will be suspended.
• Ac 12 reserves the right to modify, suspend, or cancel any bonus at any time.

Reload & Cashback Bonuses

Regular members can access weekly reload bonuses and monthly cashback offers. Full terms for each bonus are available on the relevant promotions page.

6 Betting Rules

The following general rules apply when betting on ac 12. Detailed rules for each game or sport are available in the relevant section.

• Bets cannot be changed or cancelled once confirmed.
• The minimum bet amount is ৳50. Maximum bet limits vary by game and event.
• Ac 12 reserves the right to cancel any bet placed at abnormal odds due to a technical error.
• Betting using match-fixing or insider information is strictly prohibited and punishable by law.
• Ac 12 is not liable for any losses resulting from server lag or disconnections during live betting.
• Ac 12's decision on all bet outcomes is final.

Void Bet

A bet may be declared void (cancelled and refunded) under the following circumstances:

• If an event is cancelled or postponed
• If incorrect odds are published
• If an ineligible bet is accepted due to a system error
• If there is any dispute regarding a match result

7 Prohibited Activities

The following activities are strictly prohibited on the ac 12 platform. Any violation may result in immediate account closure and forfeiture of your balance:

• Opening or operating multiple accounts
• Using a false identity or forged documents
• Placing bets using bots, automation software, or artificial intelligence
• Attempting hacking, phishing, or any form of cyberattack
• Collusion betting with other members
• Money laundering or transactions involving illegal funds
• Using third-party payment methods
• Exploiting platform vulnerabilities to gain an unfair advantage
• Impersonating ac 12 or misusing its name or logo for fraudulent purposes

8 Privacy & Data Retention

Ac 12 takes the protection of your personal data seriously. Our Privacy Policy explains in detail how we collect, use, and store your information.

• Your data is never sold to third parties.
• Information may be shared to comply with legal requirements from regulatory authorities.
• All data is secured with SSL encryption.
• You may request to view, correct, or delete your personal data at any time.

For more information, visit our Privacy Policy Read.

9 Responsible Gaming

Ac 12 believes gaming should be a source of fun, not a compulsion. That's why we provide our members with a range of important tools to help them stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a defined time period.
• Session Time Limit: Set a daily limit on how long you spend playing.
• Cooling-Off Period: Take a break from betting for 7 to 30 days.
• Self-Exclusion: Permanently exclude yourself from the platform.

If you notice any signs of gaming addiction, please Responsible Gaming Visit the page or contact our support team.

10 Account Closure & Suspension

Ac 12 may close or suspend any account under the following circumstances:

• In the event of a terms and conditions violation
• When fraud or suspicious activity is suspected
• If KYC verification fails
• Extended inactivity (more than 12 months)
• At the direction of the regulatory authority

Self-Initiated Account Closure

You may close your account at any time by contacting our support centre. Please withdraw any remaining valid balance before closing your account.

Inactive Accounts

Accounts inactive for more than 12 months may be subject to a monthly maintenance fee. If the balance reaches zero, the account may be closed automatically.

11 Limitation of Liability

Ac 12 makes every effort to keep its services running smoothly and error-free. However, ac 12 will not be liable for losses arising from the following circumstances:

• Losses caused by internet disconnection or network issues
• Third-party software or hardware malfunction
• Data loss due to cyberattacks or hacking
• Game interruptions caused by unforeseen technical issues
• Losses resulting from the member's own negligence or error
• Force majeure events (natural disasters, government restrictions, etc.)

Dispute Resolution

For any disputes or complaints, please contact our Help Center first. We will do our best to resolve the issue within 7 business days. If you are not satisfied with our decision, you have the option to appeal to the relevant regulatory authority.

12 Changes to Terms & Conditions

Ac 12 reserves the right to modify, amend, or update these Terms and Conditions at any time. When changes are made:

• Members will be notified by email or in-app notification of any significant changes.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not accept the updated terms, you will be given the option to close your account.

Contact

For any questions or complaints about these terms, please contact us:

• 📧 Email: support@ac12.ws
• 💬 Live Chat: Available 24/7 on the website
• 🔗 Help Centre: /help-center